Video Tutorial Questions and Answers.

If you are having trouble viewing the online videos, please take a look at some of the possible solutions below.

Question: The videos keep stopping and starting?

Answer: Please give them some time to download. It is advisable to let the video completely load before playing.
 

Question: The video stops and will not play again?

Answer: Perform a Hard refresh, Hit the refresh button on your browser or CTRL F5 (see below)

 

How to perform a hard refresh!
Internet Explorer v6 or lower Click the "Refresh" button located on the main as shown in the image below. You can also press the "F5" button on your keyboard to perform a hard refresh.
 
Internet Explorer v7 Click the "Refresh" button located on the main as shown in the image below This refresh button is located to the right-hand side of the address bar. You can also press the "F5" button on your keyboard to perform a hard refresh.
 
FireFox Click the "Refresh" button located on the main as shown in the image below. You can also press the "F5" button on your keyboard to perform a hard refresh.

Question: The videos will still not play on my browser?

Answer: Try downloading another Browser i.e. www.firefox.com This will allow you watch the videos with a new browser and download the relevant plugins to watch the material.
 

Question: Sound high pitched or garbled?

Answer: Camtasia content playing on the latest release of the Flash Player (v9.0.115.0) may cause audio to sound garbled and/or high pitched like a chipmunk, check this article link out: CLICK HERE
 

Question: The video will still not play online?

Answer: You can download the video to your desktop using the download link in the page, and watch it from there. I use www.firefox.com as the website browser, as it downloads the relevant plugins for the videos you are viewing. Please hit download and download the video to your desktop. All download files are in zipped format and need to be extracted.

Here is how to extract the files from the zip folder:

Microsoft XP:

If you would like to download the latest WinZip program www.winzip.com its free for the trail version which never expires. Right click the zipped folder > click extract to here. This should extract the folder - double click the unzipped folder and you should now be able to access the material.

Vista:

If you have Microsoft Vista, you may be double clicking the zipped video folder to try to open it. This will not work! What you need to do is - Right Click > Extract > You should now be able to open and access the video files, you need to double click the HTML file to play the video.
 

Question: I do not have the relevant plugins to view the video from your relevant player?

Answer: If your browser does not download the plugins, please download them manually from these website sources:

1, Flash Player CLICK HERE

2, QuickTimeCLICK HERE

*NOTE* Once you have downloaded and installed these plugins please restart your system!
 

Question: I have updated Flash and my browser is still asking me about Java, how do I activate it?

Answer: You can enable Java for Internet Explorer by following these details:

Internet Explorer: Please access Tools – Internet Options – Security – Click custom level – use the slider bar to scroll to the scripting section, and enable scripting for active scripting and scripting for Java applets.

Firefox: Please access Tools – options – content – Tick boxes enable - Java Script and enable Java should ticked

Please try all instances above. If you still have problems please Take a look at the Camtasia Tech Support Website.